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FAQ

PLACING AN ORDER ONLINE

ORDER TRACKING AND UPDATES

RETURNS AND EXCHANGES

SHIPPING

PRIVACY AND SECURITY POLICY

CONTACTING US

 

How do I place an order online?
Ordering is easy and convenient! Simply select your favorite items, add them to your shopping cart and click "check out" for your order total. Once you have entered your shipping address, the shipping total will appear to the right of the "payment options" screen.

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Can you put a "rush" on my order?
If you need your items before the normal processing and shipping time, simply email us at customercare@vivclix.com. We will do everything we can to accommodate your request.

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What are my payment options?
Orders can be placed online using Visa, MasterCard and Google Checkout. If you'd like to pay by check, your order must be placed by email. After your order is placed, please send your check to:

ATTN: Sales

9903 Santa Monica BL Suite 317
Beverly Hills, CA 90212

NOTE: All orders by check or money order will be shipped upon receipt of payment.

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Do you charge sales tax?
Sales tax will only be assessed for orders that are shipped within the state of California 9.25%.

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Do you have a minimum-order requirement?

VivClix no minimum-order requirement for most of our products. There are some exceptions, please check the product information pages.

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Do you offer samples?
We offer mulitple pictures of each of our products so you can get the most thorough look at each item before purchasing, but we don't offer samples at this time.

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ORDER TRACKING AND UPDATES

How do I check the status of my order?

You have several options for tracking your order:
·  Track directly from our Web site
·  Track from the UPS and USPS web sites and tracking number, which we will email you when your order has shipped from our location.

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Will I get an email confirmation after I place my order?
Yes, you will immediately receive an email confirmation of your order.

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How do I make changes or cancel my order?
You may make changes or cancel your order as long as the order has not been processed or personalized. We strongly suggest you speak with a customer-care representative at as soon as possible with changes or cancellations so we can accommodate your request without any additional charges.

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RETURNS AND EXCHANGES

What is your return and exchange policy?
We pride ourselves on carrying high-quality items and we hope that you will be pleased with your order, however, if you are not pleased with your order, we would gladly issue a store or exchange it for another item on our website as long as the item has not been used.

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PLEASE NOTE THAT WE DO NOT OFFER CASH REFUND

When you receive your Purse hook, please inspect it carefully to verify that all items meet your expectations. If, your item is defective,  please contact us at returns@vivclix.com for a exchange authorization within 7 days of receipt. Please note, your exchange authorization number will expire 15 days after issuance. Please follow these easy steps.

Step 1
Enter the RAN in the appropriate space provided on the return/Exchange label which is part of the packing slip you received with your shipment.

Step 2
Affix the return/Exchange Label to the original shipping box. Make sure items are in their original packaging, and are appropriately secured within the shipping box. We cannot do exchange for items that are not in resalable condition.

PLEASE TAKE NOTE: The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost return packages and non-returnable items returned to us will not be shipped back to the sender nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.

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Can I exchange personalized items?
Due to the nature of these items (i.e. they cannot be resold,) personalized  purse hangers/accessories are non-returnable and non-refundable.

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Do you charge restocking fees?
Orders exchanged within 7 days of receipt will not be charged a restocking fee. Items received after 7 days will be subject to a restocking fee.

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What if I received my order, but some items are damaged?
Please inspect all items carefully when you receive your order. If there's any damage, please call our customercare at (424) 245-6773 or email customercare@vivclix.com at your earliest convenience, but no later than 7 days after the package was delivered. A customer-care specialist will help you file a claim with UPS.

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SHIPPING

When will my order ship?
Our shipping model is easy to understand! Processing time. Each order is processed within two-to-four business days. Our "item details" provide additional information on production, so be sure to check before ordering.

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Do you ship to Post Office Boxes?
Unfortunately, we cannot ship to PO Boxes. We ship through USPS and UPS and are required to have a physical address for delivery.

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Do you ship to Canada?
We would gladly ship to Canada, however we do not offer pre-payment of customs taxes and duties at this time.

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Do you ship internationally?
At this time, we do not ship outside the U.S., U.S. territories or Canada.

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How is shipping calculated?
Shipping is calculated during checkout and is based on the weight of the items you selected and the shipping destination.

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What are your shipping options?
We work with UPS and USPS and offer regular ground shipping, 3-day guaranteed delivery, 2-day guaranteed delivery and overnight delivery. Please keep in mind that any shipping option other than regular ground shipping incurs a premium shipping fee.

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Will the items on my order ship together?
Yes, all orders placed within 1-2 days will be shipped from our Beverly Hills warehouse in one shipment

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Do you have a printed catalog?
Unfortunately, we do not offer a printed catalog. You can view our entire collection online.

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Do you have an affiliate marketing program?
No, sorry, we don't have an affiliate program at this time.

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Where can I read feedback from your customers?
If you'd like to know what our customers say about us, please visit our testimonials page.

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PRIVACY AND SECURITY POLICY

Are online transactions on your site secure?
All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We also use SSL and PCI DSS-certified payment gateway to process all payment to prevent your information from being intercepted and read as it is transmitted over the Internet. PCI compliance.

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How do you use my contact information?
We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything.

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Read our Privacy & Security Policy

CONTACTING US

If you have any questions and would like to speak with a customer-care representative call us at (424) 245-6773

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What is your contact information for the press?
All press inquires should be emailed or addressed to the following address: info@vivclix.com (424) 245-6773

E-mail: E-mail us at info@vivclix.com  ask a question or make a suggestion or get any assistance you may need. Most e-mails are answered within 24 hours. Please note that weekend e-mail responses may be delayed.

Mail:
Attn: Vivian Afriyie
VivClix
9903 Santa Monica BL, Suite 317
Beverly Hills, CA 90212

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